WestJet is offering flexible changes and cancellations on eligible trips scheduled Friday, Nov. 13, through Sunday, Nov. 15, after an air traffic control outage disrupted U.S. flights. The airline’s Nov. 13 advisory covers travel to or from 15 listed U.S. destinations, including Seattle, Houston Intercontinental, Atlanta, Los Angeles and New York’s JFK airport.
The other U.S. destinations on the list are Fort Myers, Fort Lauderdale, Orlando, San Francisco, Phoenix, Minneapolis-St. Paul, Nashville, Las Vegas, Palm Springs and San Diego. WestJet also names destinations outside the United States. The dates apply to the original trip, and the notice does not give a single replacement travel deadline or promise the same fare on every new flight.
Where to make a change
If you bought a flight-only booking directly from WestJet, the carrier says eligible passengers can make a one-time change or cancellation in Manage Trips. If you bought through a travel agent, another airline or a corporate travel service, contact the seller. Review the options for your ticket before confirming a change or cancellation.
If WestJet cancels or significantly changes a flight to or from the United States, the U.S. Department of Transportation’s refund rules apply when you decline the replacement or other compensation. A voluntary change while your original flight is still scheduled follows the carrier’s terms. The Port of Seattle advised passengers to check directly with their airlines for the status of individual flights.
