Workday said it restored service Saturday morning after an outage disrupted access to payroll and benefits tools on Friday, Nov. 13. Individual employers posted their own recovery notices. Emerson College employees who missed open enrollment because they could not log in can still complete their elections by noon Eastern on Monday, Nov. 16. Washington University in St. Louis told managers how to enter hours workers could not record during the outage.
Workday told People that the disruption affected two data centers and that the company had restored service by 11 a.m. Eastern on Saturday. In a statement shared by Washington University, Workday said it took affected systems offline after discovering inconsistent data during a backup test. Employers reported their own systems coming back at different times.
What employees can check
Emerson College reported restored access at 10:27 a.m. Eastern Saturday and told employees they could finish open enrollment in Workday. The college’s Friday notice extended its deadline to noon Eastern Monday. That extension applies to Emerson employees. Other workers can check their own employer’s benefits deadline.
Washington University said at 11:24 a.m. Central that its outage had been resolved, with possible delays as records updated across systems. The university directed timekeepers, managers and human resources partners to its instructions for entering a worker’s time for employees who could not use Workday during the outage. Workers who tracked their hours outside the system can report them to their department’s timekeeper or manager under the university’s guidance.
The University of Chicago said its Workday instance came back at 10 a.m. Central and reported normal operations as of 1:30 p.m. Central. If a request or election you attempted during the outage still appears pending, check its status before submitting it a second time.
