Bose is recalling about 634,759 lithium-ion battery packs sold with its S1 Pro and S1 Pro+ portable Bluetooth speakers because they can overheat and catch fire, according to the Consumer Product Safety Commission's recall notice published Nov. 5. Bose has received seven reports of packs melting, smoking or catching fire, six of them with property damage. No one has been reported hurt.
The packs were sold from December 2017 through July 2026 at Bose and Best Buy stores, other retailers and online at Amazon, Bose.com, BestBuy.com and Walmart.com. The speaker systems sold for $700 with a pack included, and the packs alone cost $100 to $160 as accessories or replacement parts. Another 35,400 were sold in Canada.
How to check your battery pack
Only packs whose 17-digit serial number starts with one of these seven sequences are part of the recall: 083723, 078352, 084105, 078591, 078592, 084106 or 086409. Bose says a pack with any other serial number is safe to keep using. The number is printed on a label on the battery pack, below the bar code, and it differs from the speaker's own serial number. To reach the pack, Bose's recall page says to turn the system off and unplug it, loosen the two screws on the bottom plate, take the plate off and pull the pack out by its tabs. Some S1 Pro systems were sold without a battery pack, so owners who added one later should check it the same way.
What to do with a recalled pack
Stop using it and take it out of the speaker. The speaker itself still works when plugged into a wall outlet without the pack. Bose replaces recalled packs for free once you enter the pack's serial number on its repair and replacement page.
Do not put the old pack in household trash, a curbside recycling bin or the battery recycling boxes found in many stores. The CPSC says recalled lithium-ion batteries carry a greater fire risk than ordinary ones and suggests calling your local household hazardous waste collection center first to ask whether it accepts them. If it does not, your city or county can say where to take it.
Bose takes questions at 800-278-1083 (9 a.m. to 9 p.m. Eastern on weekdays, 9 a.m. to 7 p.m. Eastern on Saturdays).
